Support

We are happy to help

Got a question, need help or want to report a bug? Just get in touch — we will take care of it.

Contact

Email: support@spurlosapp.com
Phone: +49 152 25393437

We usually reply within 48 hours (on business days).

Frequently asked questions

Where are my files processed?

Exclusively on your device. Spurlos contains no networking code at all — there is no server, no cloud and no account. More in the privacy policy.

Is my original modified when cleaning?

No. Spurlos always creates a cleaned copy and leaves the source file untouched. Photos and videos are never re-encoded in the process.

My format is not supported — now what?

You can find an overview of all formats at Supported formats . If yours is missing, write to us — the list grows with the requests.

How do I restore my purchase?

Spurlos Pro is a one-time purchase tied to your Apple ID. After switching devices or reinstalling, tap "Restore purchases" in the app settings.

How do I delete my data?

The app only stores the history of your cleanings, locally on the device. You can clear it inside the app; uninstalling removes it completely.

Feedback

We welcome suggestions and ideas. Write to us at support@spurlosapp.com.