Support
We are happy to help
Got a question, need help or want to report a bug? Just get in touch — we will take care of it.
Contact
Email: support@spurlosapp.com
Phone:
+49 152 25393437
We usually reply within 48 hours (on business days).
Frequently asked questions
Where are my files processed?
Exclusively on your device. Spurlos contains no networking code at all — there is no server, no cloud and no account. More in the privacy policy.
Is my original modified when cleaning?
No. Spurlos always creates a cleaned copy and leaves the source file untouched. Photos and videos are never re-encoded in the process.
My format is not supported — now what?
You can find an overview of all formats at Supported formats . If yours is missing, write to us — the list grows with the requests.
How do I restore my purchase?
Spurlos Pro is a one-time purchase tied to your Apple ID. After switching devices or reinstalling, tap "Restore purchases" in the app settings.
How do I delete my data?
The app only stores the history of your cleanings, locally on the device. You can clear it inside the app; uninstalling removes it completely.
Feedback
We welcome suggestions and ideas. Write to us at support@spurlosapp.com.